Refund policy
Returns, Refunds & Exchanges Policy
At Veni Veda, every product is carefully prepared and packed with great attention to quality and hygiene. Due to the nature of our herbal and personal care products, we do not accept returns, exchanges, or offer refunds once an order has been delivered.
Order Issues
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order at venivedaroots@gmail.com with:
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Your order number
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Photos of the product and packaging
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A brief description of the issue
We will review the matter and, where appropriate, arrange a replacement or provide a suitable resolution.
Non-Returnable Items
For hygiene and safety reasons, all Veni Veda products are non-returnable and non-exchangeable, including:
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Herbal and personal care products
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Opened or used products
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Customized or special-order products
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Sale or promotional items
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Gift cards
Cancellations
Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.
Refunds
We do not offer refunds for delivered orders. Refunds will only be considered in exceptional cases where an order cannot be fulfilled by us or where required by applicable law.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: venivedaroots@gmail.com
We are always happy to assist and will do our best to resolve any concerns promptly.